If you’ve read our post on solving the chicken and egg problem, you’ll have a good background for what we’re about to discuss.
When you want to build a network or marketplace, you’ll run into a paradox. Your platform has no sellers, so there’ll be no buyers. And the buyers won’t start to show until you have sellers on the platform, and vice versa. This is called the chicken and egg problem.
There are several ways to solve this. When you do solve this problem, network effects take over.
That is, the marketplace gains a certain momentum whereby your users do the marketing for you. This post is about the things you need to do, to make sure you are maximizing that momentum and milking it for all it’s worth.
Optimising a content-based network
If your network or marketplace is content-based (i.e. if content is taken out, the network effect is halted) then here are a few things to optimise it:
1. Keep upping the quality of content created
The quality of the content your platform generates or is able to handle should be on the increase. Also, examine the quality of the interactions around this content. What else can your users do with this content? A good example is YouTube. With YouTube, we now have HD content and it comes with likes, shares, play count meters, and they are also embeddable in other web pages.
2. Convert occasional users into regular users
You’ll have a lot of data coming in from your network and the users. One stat you want to have handy is how many occasional users and regular users you have. Obviously, the occasional users find your product useful. So, your task is to convert them into regulars.
3. Find the right balance between content creation and consumption
Depending on the type of marketplace you’ve built, users will usually favour doing one of the two (consuming or creating) over the other. Although, if you create something like Reddit, you’ll have an almost 50/50 split. But not every network is Reddit. Find and facilitate the right fit for yours.
4. Monitor your engagement funnel
How many stages of engagement does your network have? Keep your eye on all of them. How long does it take users to convert to subsequent levels of engagement? What’s the rate of this conversion? Is it high enough? If not, your best bet is to focus on the transition points in your engagement funnel.
5. Make notifications strategic
Notifications come in many forms. They can be audio or visual. In product or outside it. Fortunately, it can all be measured. How well do your notifications drive your users back to your network?
Optimising Interaction-based network effects
Nowhere is the chicken and egg problem more pronounced than in interaction-based networks. Think of dating sites. You need both the women and the men on the platform for your network effects to take over. The interaction between users is what creates content – and consequently, value.
Here’s how to ensure your network is optimised for this:
1. Know how fast you are growing, or not growing
You want to know how fast you’re gaining both types of users – the chicken and the egg.
Manage how fast you’re gaining one type of user over the other. You want to maintain a type of balance, whatever that balance means for your network. In dating sites for example, ideally, you need more women than men.
2. How fast are you gaining actual users?
It’s one thing to gain numbers, it’s another thing to gain people that are actually using your product. Remember, this is an interaction-based network. The goal is to get people to engage each other.
It’s that interaction that will keep them coming back. If the figures are not encouraging, you know that something is broken and needs fixing.
3. Optimize your search tool and build on insight from users’ searches
The search function is a critical tool to know what users want. User queries that return zero results tell you your users have unmet needs. these unmet needs give you some useful and actionable insight about your users and their interests.
4. Segment your users
This segmentation can be based on their profile data or their engagement with your network. The next thing to do is to monitor their journey through your network. What are their network habits? This will help you create strategies to push them further down the engagement funnel.
5. Track and promote user sentiment
Sentiments are usually tracked with ratings and reviews. That is, users, quantify other users in your network based on their experience. This achieves several things: It informs other users that the network is healthy and active, it offers other users extra information and improves their experience, and finally, it also gives you extra data about your users.
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